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Troubleshooting
Learn how to quickly troubleshoot account issues.
30 articles
Screen is blank when logged in
Ad data not syncing in hours or days
How to apply URL parameters to a URL that contains "variant" parameter
Settings For Managing Meta Ads In Cometly
How to remove Cometly access from your Google Ads account
(Advanced) How to validate automatic form capture using browser inspect
(Advanced) How to track iframes in your funnel
Track campaigns retroactively?
How to fix UTM Setup errors
Cometly attribution data different from Meta
Facebook reporting more sales than Cometly
Why is the "Amount Spent" in Cometly slightly different than Facebook
How to ensure your Cometly Google tracking template is not set at the ad group or ad level
How to fix the URL parameters on your product in Google Merchant Center
Same ad account in both spaces
Shopify Automatic Payment Capture
Delayed javascript execution or lazy loading
Init not detected
How to install the Meta pixel hard coded into your theme.liquid in your Shopify store
How to remove legacy Cometly tracking code for Shopify & update to new base code
How changes to ads reflect between ad platforms and Cometly
How to disconnect your ad platform connection
Missing Meta Campaigns, Ad sets, or Ads in Cometly Ads Manager
Ensuring Your WooCommerce Webhook is Set to 'Active'
Conversion API Not Sending Events to Meta Events Manager
How to exclude specific domains from tracking as referrals
Cometly Data Update Frequency: How Long Does It Take?
What does 'No Source' mean?
Why Cometly and Google Ads Conversion Tracking Might Differ
Using Cometly with Content Security Policy