Cometly

Learn how to quickly troubleshoot account issues

Troubleshooting

Learn why you are seeing a different number of purchases inside Cometly compared to what you see inside Meta ads manager.

Cometly Attribution Data Different from Meta Conversions In Meta Ads Manager

End to end test of clicking your own Meta ad to see that tracking is working correctly in Cometly.

How to Test Your Meta Ads Tracking in Cometly

Reporting Troubleshooting

Switch from Manual Payment Capture to Automatic Payment Capture

Shopify Automatic Payment Capture

Learn how to check your webhook set in WooCommerce if purchases have stopped sending to Cometly.

Ensuring Your WooCommerce Webhook is Set to 'Active'

Learn how to make custom events appear in Meta ads manager columns inside the Meta ads manager.

Custom Events Not Showing in Meta Ads Manager Columns

Learn how to backfill missing events in Cometly using Google Sheets and Zapier.

Backfilling Missing Data Using Google Sheets & Zapier

Event Data Troubleshooting

Learn what No Source is and why No Source shows in reports.

Understanding 'No Source' in Cometly Reporting

Sources Troubleshooting

If your ad data is not syncing in hours or days, you need to repair your API connection with the ad platforms by resyncing the connection.

Ad data not syncing in hours or days

Learn how to ensure you have the required Cometly app settings configured correctly so you can manage Meta ad deliver status and budgets.

Settings For Managing Meta Ads In Cometly

Cometly does not track campaigns retroactively. Learn how to turn on tracking for your existing active campaigns.

Tracking Historical Ad Data

Learn how to remove Cometly access from your Google Ads account.

How to remove Cometly access from your Google Ads account

Learn why the Amount Spent data inside your Cometly account is slightly different than Facebook/Meta Amount Spent reporting.

Amount Spent Data in Cometly Slightly Different than Facebook

Find out how frequently Ad Data and Conversion Events update in Cometly, helping you track your campaign performance in real time.

Cometly Data Update Frequency: How Long Does It Take?

How to fix missing Meta campaigns, ad sets, or ads in the Cometly Ads Manager.

Missing Meta Campaigns, Ad sets, or Ads in Cometly Ads Manager

Learn how to synchronize changes between your ad platforms and Cometly, including update frequencies and recommended optimization workflows.

How changes to ads reflect between ad platforms and Cometly

Learn how to resolve if your Meta ad account data is not updating inside Cometly.

Meta Ad Account Data Not Updating In Cometly

Learn why Microsoft Advertising may require admin approval when connecting to Cometly and how to resolve common connection issues quickly.

Microsoft Advertising Connection Troubleshooting

Turn on tracking by importing your active campaigns into your Cometly account that were published prior to connecting the Cometly app.

Manually turn on tracking for your ad campaigns

Ad Data Troubleshooting

How to validate automatic form capture using browser inspect.

(Advanced) How to validate automatic form capture using browser inspect

Learn how to fix delayed javascript execution or lazy loading for the Cometly base code pixel.

Delayed javascript execution or lazy loading

All Cometly domains you'll need to allow in your CSP or firewall.

Using Cometly with Content Security Policy

Learn how to troubleshoot the Init not detected error with the Cometly Pixel Helper.

Init not detected

Learn how to install the Meta pixel hard coded into your theme.liquid in your Shopify store.

How to install the Meta pixel hard coded into your theme.liquid in your Shopify store

Learn how to troubleshoot when the Cometly Pixel Helper is not detecting the base code.

Base code pixel not detected

Discover how to resolve issues with merged emails and keep contacts distinct in your Cometly data.

Troubleshooting Multiple Emails on a Contact

Learn how to setup a Google Tag Manager (GTM) web container

How To Setup A Google Tag Manager Web Container

Cometly Pixel Troubleshooting

Learn how to troubleshoot cases where the Cometly conversion API is enabled but events are not showing in the Meta Events Manager.

Conversion API Not Sending Events to Meta Events Manager

This article explains the differences between Cometly and Google Ads conversion tracking.

Why Cometly and Google Ads Conversion Tracking Might Differ

Learn how Cometly sends conversions to Google Ads using Enhanced Conversions for Leads, how matching works, and what you need to configure to ensure accurate attribution.

Google Enhanced Conversions for Leads Setup Guide for Cometly

Troubleshoot common Conversion API issues.

Conversion API Troubleshooting

Learn how to troubleshoot UTM errors on your ads in Cometly.

How to fix UTM Setup errors

Learn how to fix the URL parameters on your product in Google Merchant Center

Fix URL Parameters on your Product in Google Merchant Center

Learn how to check your Google Ad tracking templates and ensure they are not placed at the ad group or ad level.

Ensure Cometly Google Tracking Template is not set at the Ad Group Level or Ad Level

URL Parameter Troubleshooting

Learn how to automatically capture form field data from iframes in your funnel.

(Advanced) How to track iframes in your funnel

Learn how to include a users email as a URL parameter when redirecting to a page with the Cometly Pixel installed to link the journey.

Passing Email URL Parameter to Your Thank You Page

Form Tracking Troubleshooting

In Cometly you cannot have the same ad account in two spaces at once.

Same ad account in both spaces

Learn how to disconnect your ad platform connection / profile connection from Cometly.

How to disconnect your ad platform connection

Troubleshoot common connecting ad account issues

Connecting Ad Accounts Troubleshooting

Learn how to fix browser cache issues, like columns not updating in Cometly Ads Manager, or a blank screen when logging into Cometly.

Learn how to clear cookies and cache

Learn how to use the Cometly Event Log to monitor, verify, and troubleshoot server-based events in your account.

Using the Event Log

General Troubleshooting

Buygoods troubleshooting - why did 1 sale report 2 times inside my Cometly account

BuyGoods: Double Sales Reported In Cometly

Learn how to troubleshoot when BuyGoods is reporting sales but there are no sales reporting in Cometly.

BuyGoods: BuyGoods Reporting Sales, No Sales In Cometly

When using the ClickBank integration, the data in Cometly may not match the data in your ClickBank account or Facebook ad account.

ClickBank: Data in Cometly doesn't match the data in ClickBank and/or Facebook

Additional tips to implement when your URL parameters are not passing through correctly to your ClickBank offer from your landing page.

ClickBank: ClickBank TID not passing to offer from your landing page

Learn how to fix when ClickBank view content events and LP CTR % metric is not showing in Cometly.

ClickBank: View Content and LP CTR % metric is not showing

Learn how to fix when BuyGoods view content events and LP CTR % metric is not showing in Cometly.

BuyGoods: View Content and LP CTR % metric is not showing

If you had a sale in ClickBank and it's not showing in Cometly, this troubleshooting guide will help you solve the issue.

ClickBank: Missing ClickBank Purchases In Cometly

This guide shows you the exact HubSpot permissions a user needs to successfully connect the Cometly app and allow Cometly to receive contact and deal events from HubSpot.

Required HubSpot User Permissions for the HubSpot Integration

If you signed up for Microsoft Ads using Google Sign-In and can't connect your Cometly account.

Connecting Microsoft Ads When Your Account Uses Google Sign-In (SSO)

Integrations Troubleshooting

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