If your ad account data is not updating, your connected Facebook profile may need to be resynced or you may be getting throttled by Meta.
Resync Your Meta Connection
First check if you need to resync your Meta connection by navigating to the Integrations page > Meta integration.
It will show you an error if you need to resync your Meta connection.
Check for App Throttling
Second check your app connections to determine if you are being throttled by Meta
When the profile is throttled, it means there are to many requests made to retrieve ad account data.
This is common if you are using multiple apps at the same time that are retrieving ad data using your profile connection.
Please follow the steps below to view the apps that have access to your Facebook profile:
Login to your Facebook profile that is connected to your Cometly space and navigate to your settings, visit: https://www.facebook.com/settings
On the left menu, click Business Integrations
Click Remove for any applications that are currently not in use and/or actively retrieving ad data from your ad account.
If you are using multiple apps to retrieve ad data from your ad account, that is likely why your Facebook profile is getting throttled.
If You Manage More Than 5 Ad Accounts, You Must Split Connections
This is important - Meta throttles one profile if it’s syncing too many ad accounts.
If you connect 6+ ad accounts, you should have multiple Meta profile connections inside Cometly.
How to do it
Invite another user into your Cometly Space
Settings > Team > Invite UserThey accept and join the Space
They go to Integrations > Meta > Connect Profile
They click Connect & Sync to sync their ad accounts
Split your ad accounts across connections
Meta Profile Connection 1: Accounts 1–5
Meta Profile Connection 2: Accounts 6–10
Meta Profile Connection 3: Accounts 11–15
Each connection uses its own Meta token, avoiding throttling. Once a Meta connection syncs ad accounts, everyone in the Space can access them.
No need for every person to connect Meta individually.