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Missing Meta Campaigns, Ad sets, or Ads in Cometly Ads Manager
Missing Meta Campaigns, Ad sets, or Ads in Cometly Ads Manager

How to fix missing Meta campaigns, ad sets, or ads in the Cometly Ads Manager.

Updated over a week ago

If you are seeing missing Meta Campaigns, Ad sets, or Ads in your Cometly Ads Manager, your connected Facebook profile may be getting throttled by Meta. When the profile is throttled, it means there are to many requests made to retrieve ad account data.

This is common if you are using multiple apps at the same time that are retrieving ad data using your profile connection.

Please follow the steps below to view the apps that have access to your Facebook profile:

  1. Login to your Facebook profile that is connected to your Cometly space and navigate to your settings, visit: https://www.facebook.com/settings

  2. On the left menu, click Business Integrations

  3. Click Remove for any applications that are currently not in use and/or actively retrieving ad data from your ad account.

If you are using multiple apps to retrieve ad data from your ad account, that is likely why your Facebook profile is getting throttled.

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