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Base code pixel not detected

Learn how to troubleshoot when the Cometly Pixel Helper is not detecting the base code.

Updated over 11 months ago

Troubleshooting Steps For Base Code Not Detected

  1. Ensure you are correctly using the Cometly Pixel Helper (Google Chrome plugin). You need to click Start and then reload the page.

  2. Ensure you have the Cometly base code in the <head> of your website. Your Cometly base code installation should look like the screenshot below in the <head> on every page of your website:

  3. Clear your browser cache and try to use the Cometly Pixel Helper again.

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