FAQ
Find answers to our most common questions about Cometly!
28 articles
+1Written by Tom King, Buddy King, Grant Cooper and 1 other
+1Cometly Automations (Coming Soon!)
Written by Tom King. Updated over a week ago
How to add multiple users to your Cometly account
If you want to connect ad accounts from more than 1 FB profile, you can do that by adding team members.Written by Tom King. Updated over a week ago
Will editing my UTMs reset the 'Learning Phase' or Social Proof
Written by Tom King. Updated over a week ago
Does Cometly track campaigns retroactively?
Written by Buddy King. Updated over a week ago
How to quickly check your UTM setup in Facebook
To quickly check the UTM setup on your ads in Facebook, follow the instructions in the video below!Written by Buddy King. Updated over a week ago
Data maturing in Cometly
Cometly does't track retroactively, so when you first set up Cometly there will be some events that Cometly is unable to trackWritten by Tom King. Updated over a week ago
How to fire a test purchase through Cometly via your Facebook ad
Written by Buddy King. Updated over a week ago
How to Export a CSV in Cometly
Written by Buddy King. Updated over a week ago
Shopify Automatic Payment Capture
Switch from Manual Payment Capture to Automatic Payment CaptureWritten by Tom King. Updated over a week ago
Does Cometly track COGS?
Written by Tom King. Updated over a week ago
The screen is blank when I log into Cometly
This video will show you what to do if you see a blank screen when logging into CometlyWritten by Tom King. Updated over a week ago
Cometly is showing me weird scroll bars (Apple computer fix)
Written by Tom King. Updated over a week ago
How to replace your old tracking code with the new Comet Pixel
Written by Tom King. Updated over a week ago
Resync - How to repair API connection to Facebook or TikTok
If new Facebook data has stopped coming into Cometly, you may need to repair your API connection with Facebook by "Resyncing"Written by Tom King. Updated over a week ago
