FAQ

Find answers to our most common questions about Cometly!

28 articles
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Written by Tom King, Buddy King, Grant Cooper and 1 other

Cometly Automations (Coming Soon!)

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Written by Tom King. Updated over a week ago

How to add multiple users to your Cometly account

If you want to connect ad accounts from more than 1 FB profile, you can do that by adding team members.
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Written by Tom King. Updated over a week ago

Will editing my UTMs reset the 'Learning Phase' or Social Proof

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Written by Tom King. Updated over a week ago

Does Cometly track campaigns retroactively?

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Written by Buddy King. Updated over a week ago

How to quickly check your UTM setup in Facebook

To quickly check the UTM setup on your ads in Facebook, follow the instructions in the video below!
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Written by Buddy King. Updated over a week ago

Data maturing in Cometly

Cometly does't track retroactively, so when you first set up Cometly there will be some events that Cometly is unable to track
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Written by Tom King. Updated over a week ago

How to fire a test purchase through Cometly via your Facebook ad

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Written by Buddy King. Updated over a week ago

How to Export a CSV in Cometly

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Written by Buddy King. Updated over a week ago

Shopify Automatic Payment Capture

Switch from Manual Payment Capture to Automatic Payment Capture
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Written by Tom King. Updated over a week ago

Does Cometly track COGS?

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Written by Tom King. Updated over a week ago

The screen is blank when I log into Cometly

This video will show you what to do if you see a blank screen when logging into Cometly
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Written by Tom King. Updated over a week ago

Cometly is showing me weird scroll bars (Apple computer fix)

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Written by Tom King. Updated over a week ago

How to replace your old tracking code with the new Comet Pixel

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Written by Tom King. Updated over a week ago

Resync - How to repair API connection to Facebook or TikTok

If new Facebook data has stopped coming into Cometly, you may need to repair your API connection with Facebook by "Resyncing"
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Written by Tom King. Updated over a week ago