FAQ

Find answers to our most common questions about Cometly!

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28 articles in this collection
Written by Matthew Pattoli, Grant Cooper, Tom King and 1 other

Cometly Automations (Coming Soon!)

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Written by Tom King
Updated over a week ago

How to add multiple users to your Cometly account

If you want to connect ad accounts from more than 1 FB profile, you can do that by adding team members.
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Written by Tom King
Updated over a week ago

Will editing my UTMs reset the 'Learning Phase' or Social Proof

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Written by Tom King
Updated over a week ago

Does Cometly track campaigns retroactively?

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Written by Buddy King
Updated over a week ago

How to quickly check your UTM setup in Facebook

To quickly check the UTM setup on your ads in Facebook, follow the instructions in the video below!
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Written by Buddy King
Updated over a week ago

Data maturing in Cometly

Cometly does't track retroactively, so when you first set up Cometly there will be some events that Cometly is unable to track
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Written by Tom King
Updated over a week ago

How to fire a test purchase through Cometly via your Facebook ad

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Written by Buddy King
Updated over a week ago

How to Export a CSV in Cometly

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Written by Buddy King
Updated over a week ago

Shopify Automatic Payment Capture

Switch from Manual Payment Capture to Automatic Payment Capture
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Written by Tom King
Updated over a week ago

Does Cometly track COGS?

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Written by Tom King
Updated over a week ago

The screen is blank when I log into Cometly

This video will show you what to do if you see a blank screen when logging into Cometly
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Written by Tom King
Updated over a week ago

Cometly is showing me weird scroll bars (Apple computer fix)

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Written by Tom King
Updated over a week ago

How to replace your old tracking code with the new Comet Pixel

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Written by Tom King
Updated over a week ago

Resync - How to repair API connection to Facebook or TikTok

If new Facebook data has stopped coming into Cometly, you may need to repair your API connection with Facebook by "Resyncing"
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Written by Tom King
Updated over a week ago
Clickbank FAQs

How to resync your Facebook profile to add new ad accounts

How to add new Facebook ad accounts to Cometly
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Written by Grant Cooper
Updated over a week ago

How to test your tracking parameters {{ad.id}} from Facebook to ClickBank

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Written by Grant Cooper
Updated over a week ago

Setting up aggregated events on your Facebook pixel in events manager

How to set up aggregated events on your Facebook pixel in events manager.
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Written by Matthew Pattoli
Updated over a week ago

Additional troubleshooting tips for landing page not working.

Additional tips to implement when your URL parameters are not passing through your landing page correctly.
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Written by Grant Cooper
Updated over a week ago

How to test your landing page to make sure the URL parameters are "passing through" to the ClickBank checkout

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Written by Grant Cooper
Updated over a week ago

Configuring URL parameters correctly for your Cometly account to track

Use this article to ensure you have URL parameters correctly setup for your Cometly account to track & attribute.
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Written by Matthew Pattoli
Updated over a week ago

How the {{ad.id}} URL parameter works for ClickBank users.

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Written by Grant Cooper
Updated over a week ago

I don't see "Implementations" tab on my Facebook events manager

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Written by Grant Cooper
Updated over a week ago

No ClickBank data is showing in my Cometly account

This article is for users who have Facebook data displaying in their Cometly account, but do not have any ClickBank data showing.
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Written by Matthew Pattoli
Updated over a week ago

How do I find my ClickBank API keys for my ClickBank Master Account?

For users who have a ClickBank Master Account
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Written by Matthew Pattoli
Updated over a week ago

Why doesn't the data in Cometly match the data in ClickBank and/or Facebook?

Cometly data is not displaying correctly or matching Facebook and/or ClickBank because of timezone.
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Written by Grant Cooper
Updated over a week ago

Will Cometly still be able to track my sales if I forgot to add the Cometly URL parameters to my link?

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Written by Grant Cooper
Updated over a week ago

How to use the Cometly URL parameters generator

Cometly URL parameters for Facebook ads
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Written by Grant Cooper
Updated over a week ago

How to connect your ClickBank account to Cometly

Connect your ClickBank account to Cometly
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Written by Grant Cooper
Updated over a week ago