If your API connection with Facebook or TikTok ever has issues you may see incomplete or missing data in Cometly. In order to fix this API connection issue, first just navigate to the profile integrations page.

Once you are on this page, click on the blue 'Resync' button to repair your API connection with Facebook or TikTok.

After clicking 'Resync', give Cometly about 1 hour to start collecting new data again, and up to 4 hours for Cometly to recover all past data from the past 48 hours.

If you are missing data from more than 48 hours ago, please reach out to support@cometly.com to get that data recovered.

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