Understanding the Red Dot Indicator
Cometly provides a visual aid, a red dot, to alert you of potential UTM setup errors on your campaigns, ad sets, ad groups, and ads. If you see a red dot next to any of these items, it indicates a possible mistake in the setup of the UTM parameters.
Important: If you have imported your campaigns in the last hour, you may see a UTM setup error until the next data refresh. Please provide up to 1 hour for the next data refresh before taking additional troubleshooting steps.
Troubleshooting Steps
Identify what ad channel is displaying the error
The troubleshooting steps are different depending on the ad channel. Hover over or click on the red dot. A tooltip will appear indicating that you have a set up issue.
Ensure you have the correct UTM parameters on your ads
For your ClickBank space, you must have the correct UTM parameters on your ads or you will see a UTM Setup Error.
Meta troubleShooting for ClickBank ad UTM Setup Error
For Facebook and TikTok, you can easily check your parameter configuration by navigating to the Cometly Ads Manager for your Facebook ad account or TikTok ad account and changing the columns to the preset 'Tracking Status'.
Make sure you go to the 'Ad Level' in the Cometly Ads Manager to see the Ad Link and URL Parameters.
TikTok should have parameters directly on the link.
If you need help updating your UTM parameters, please visit our ClickBank help article and watch the setup video to ensure you have set up your UTM parameters correctly on your ads.
TikTok troubleShooting for ClickBank ad UTM Setup Error
Please visit the step-by-step video in the ClickBank Integration Setup article that shows you how to configure your TikTok URL parameters.
Google troubleShooting for ClickBank ad UTM Setup Error
If you need additional help updating your Google UTM parameters for your ClickBank offer ads, please check the Google URL parameter setup video.
Wait For Next Data Refresh
Important: If you made any changes to your UTM parameters for your ClickBank offer ads inside Facebook, TikTok, or Google, you may have fixed the issue but you will continue to see the red dot indicating a UTM Setup Error until the next data refresh.
Please allow Cometly up to 1 hour to refresh data
Cometly pulls data from Facebook once per hour. You need to wait for the next data refresh for the UTM Setup Error red dot to go away. If you have fixed the UTM Error by following our ClickBank Integration Setup, upon the next data refresh the UTM Error (or red dot) will go away.