The Import Campaigns page is a tool that allows Cometly to track existing campaigns that were created before you had Cometly. Cometly cannot track retroactively, so all metrics will be tracked starting at the moment that you turn tracking “ON”.
This action only has to be done when you first connect an ad account to your Cometly space. Every campaign that you launch after you import your active campaigns will automatically track inside Cometly.
Follow the steps below to find out how to turn tracking “ON” for existing campaigns:
Step 1: Navigate to the Import Campaigns tab in Space Settings
Visit Import Campaigns page in Cometly
Step 2: Select the ad account containing the campaigns that you wish to track
Step 3: Select the campaign status “ALL”
If you select “Tracking”, the Import Campaigns page will only populate the campaigns that you have already turned on tracking for
If you select “Not Tracking”, the Import Campaigns page will populate all of the campaigns that you have not turned on tracking for
Step 4: Select the date range
The Import Campaigns page will pull in all of the campaigns in your selected ad account that you launched between your "start date" and your "end date."
The start date should be from BEFORE you launched the oldest ad you wish to track (i.e. If your oldest ad was launched 30 days ago, pick a start date of 31 days ago)
The end date should be today’s date
Step 5: Click the “Update” button, and turn tracking “ON” for your campaigns that you wish to track with Cometly
If you have already turned on tracking and are not seeing sales in your account after 60 minutes, you likely have an issue with your UTM configuration on your ads.
Check out the following articles that outline how to setup UTM parameters on your Ads:
If you have any questions please reach out to our support team and we will assist right away.