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Intercom Integration

Learn how to send new lead contacts with email addresses to Cometly.

Updated over a month ago

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Easily setup our Intercom integration to send new lead contacts (with email addresses) to Cometly and map to the event of your choice.

How It Works

The Cometly app will automatically create two new attributes in your Intercom account called Cometly tracking token and Cometly Space ID. When a new lead is created that has an email address, it will send over to Cometly automatically.


Step 1: Authenticate with Intercom

Navigate to the Intercom integration within your Cometly account and click Sync


Step 2: Place Code on your Website

You need to place code on your website so the Cometly tracking token and Cometly space ID attributes in Intercom are updated when a new lead chats in through the widget.

Login to your Cometly account, navigate to the Intercom integration and paste the code before the </body> on your website.

Click Copy Snippet To Clipboard


Step 3: Map the new lead created from Intercom to a event in Cometly

On the Intercom integration page inside Cometly, map the new lead from intercom event to a Cometly event of your choice.


Important Considerations

If you are sending all leads from another platform, for example a CRM like HubSpot, you will want to ensure that any leads from Intercom are automatically filtered out to avoid duplicates as Cometly will be receiving leads from Intercom.

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