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Easily set up our LiveChat integration to send new chat contacts (with email addresses) to Cometly and map them to the event of your choice.
How It Works
Cometly will automatically create a cometlyTrackingToken field in your LiveChat account.
Whenever a new lead chats through your LiveChat widget, their information is sent to Cometly.
You can map the lead from LiveChat to a specific event in Cometly for accurate tracking and attribution.
Step 1: Authenticate with LiveChat
Log in to your Cometly account and navigate to the Integrations page within your Cometly space. Scroll to the Connections section and click Add Integration.
Select LiveChat as your integration and click Next.
Sync your LiveChat account with Cometly.
Step 2: Place the Tracking Code on Your Website
To ensure the cometlyTrackingToken is updated for new contacts:
On the LiveChat Integration page in Cometly, copy the provided tracking code snippet and paste the code before the </body> tag on your website.
Step 3: Map New Leads from LiveChat to a Cometly Event
On the LiveChat Integration page in Cometly, map the new chat created in LiveChat to the Cometly event of your choice (e.g., "Chat Lead" or "Lead").
Important Considerations for Event Mapping
When sending Lead events to Cometly from LiveChat and other platforms, consider the following:
If LiveChat Leads Are Already in Your CRM:
If your CRM (e.g., HubSpot) already sends LiveChat leads as part of its Lead events, create a separate event in Cometly, like "Chat Lead", for LiveChat.
This setup ensures you’ll see both Lead (from your CRM) and Chat Lead (from LiveChat) in the customer journey, avoiding duplicates.
If Leads Are Sent from Multiple Sources:
If you send Lead events from various sources (e.g., forms, LiveChat, CRM), you can include LiveChat leads in the general Lead event.
Choose the setup that best fits your workflow to maintain clear and accurate tracking.