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Cometly automatically tracks the following fields on your forms: Full Name, First Name, Last Name, Email, and Phone Number. This data is captured in real-time as users type into the fields. Among these, email is the most important field as it connects events to the correct buyer journey, ensuring accurate marketing attribution and insights.
If you are using third-party embedded forms (or iframes), special setup steps are required. Please refer to the Form Tracking for Third-Party Embedded Forms article.
Want to learn more about how form tracking works?
Check out the How Form Tracking Works article.
How to Test Form Tracking
Step 1: Access Form Tracking
Go to Space Setup > Form Tracking in your Cometly account.
You’ll see the domains you’ve verified during the Pixel Installation step. If no domains are listed, visit Space Setup > Install & Verify Cometly Pixel to verify your domains.
Step 2: Start the Test
Select the domain you want to test from the dropdown menu.
Enter the Page URL Path (the part of the URL that comes after the domain, e.g., /demo).
Click Test Forms On URL to begin the test.
Step 3: Follow the Test Instructions
A pop-up will appear with the following instructions:
Fill out all the fields on your form.
If your page has multiple forms, fill out the fields on each form.
Do not submit the forms.
Once all fields are filled, click Finish Test in the pop-up window.
Click Confirm to proceed.
Step 4: Review the Test Results
After clicking Finish Test, Cometly will show the results for the tested page URL. The status for each form will display as follows:
Tracking (Green): All forms on the page are tracking properly.
Tracking Error (Yellow): At least one form on the page has a tracking error.
If you have multiple forms on the page, the results will list each form and its tracking status. Ensure all forms display as Tracking for 100% proper functionality.
Common Errors and What They Mean
If an error occurs, you’ll see one of the following messages. Use the linked troubleshooting steps to resolve any issues.
Error - No Form Detected
What it means: No forms were detected on this page.
Possible causes: The page doesn’t have a form, or the form is unsupported (e.g., third-party embedded forms).
Error - No Email Field Detected (No tracked fields were found)
What it means: A form was detected, but no email field was found. Email is mandatory for attribution.
Error - No Email Field Detected (Some fields were found but not email)
What it means: A form was detected, and some fields were tracked, but the email field was not captured.
Error - No Form Fields Tracked
What it means: Forms were detected, but no fields Cometly tracks (Full Name, First Name, Last Name, Email, Phone) were identified.
Error - No Cometly Pixel Found
What it means: The Cometly Pixel is not installed on the page.
Solution: Install the Cometly Pixel on the page and re-test.
Need More Help?
For any errors, refer to the Troubleshooting Form Tracking article to resolve issues. Each error message links to a specific section of the troubleshooting article for targeted assistance.
By following this guide, you can ensure your forms are properly tracked, enabling Cometly to provide accurate attribution and insights.