This article will help you configure webhooks inside Freshwork Automations to send server events to Cometly.

Create a new Freshworks webhook automation and configure the trigger based on the event you would like to send to Cometly.

For the Callback URL enter:

https://app.cometly.com/public-api/v1/events

Configure authentication using Cometly's API key which you can find located inside of your Cometly account under "Space Settings" > "Cometly API"

In Freshworks, select "Requires Authentication"

For the API key, enter Bearer XXXXXXXXXXXXXXXX

Use your Cometly API Key in replace of XXXXXXXXXXXXXXXX.

Example:
Bearer 82828D72FHDGELWL827273847dDDFFDG

Encoding format: JSON

The only static value should be event_name as the key with a value of the name of the event that can be found in the Cometly developer documentation in the fields section.

Content

The content keys should match the fields in the Cometly developer documentation and the property values are dynamic

Save the Webhook configuration.

Enroll a contact to test and check the Events Log in Cometly to ensure the server event was received.

Here are additional resources for Freshworks Webhook configurations: