The Import Campaigns page is a tool that allows Cometly to track existing campaigns that were created before you had Cometly. Cometly cannot track retroactively, so all metrics will be tracked starting at the moment that you turn tracking “ON”.
After turning tracking on, it can take 30-60 minutes for your data to start appearing inside of Cometly. Follow the steps below to find out how to turn tracking “ON” for existing campaigns:
Step 1: Select the ad account containing the campaigns that you wish to track.
Step 2: Select the campaign status “ALL”
If you select “Tracking”, the Import Campaigns page will only populate the campaigns that you have already turned on tracking for
If you select “Not Tracking”, the Import Campaigns page will populate all of the campaigns that you have not turned on tracking for
Step 3: Select the date range you wish to search. The Import Campaigns page will pull in all of the Facebook campaigns that you launched between your "start date" and your "end date."
The start date should be from BEFORE you launched the oldest ad you wish to track (i.e. If your oldest ad was launched 30 days ago, pick a start date of 31 days ago)
The end date should be today’s date
Step 4: Click the “Update” button, and turn tracking “ON” for your campaigns that you wish to track with Cometly
PRO TIP: If you click the top bar where it says “Delivery”, all of your “Active” campaigns will be filtered to the top
If you have already turned on tracking and are not seeing sales in your account, you probably have an issue with your UTM configuration on your Facebook ads. Check out this article that outlines How to ensure that your UTMs are set up perfectly.
We hope this explanation helps! If you have any questions please reach out to firstname.lastname@example.org